Terms and Conditions
The General Terms and Conditions apply to all services provided by Auréa Transfers and ensure clarity and security for both the client and the provider.
1. Reservations
- Reservations can be made via our website, phone, or email.
- A reservation is confirmed once the client receives a written confirmation (email or SMS).
- The provider reserves the right to decline a reservation in case of incomplete information or non-fulfillment of conditions.
2. Prices and Payments
- Service prices are determined by the company’s price list and include basic transportation costs.
- All additional services (e.g., waiting time, extra kilometers, special requests) are charged separately.
- Payment can be made in cash, by card, or via pro forma invoice.
- The provider reserves the right to change prices without prior notice; however, confirmed reservations will always be charged according to the price valid at the time of confirmation.
3. Cancellations and Changes
- Cancellations are free of charge up to 24 hours before the start of the service.
- For cancellations made less than 24 hours before the start of the service, 50% of the service value will be charged.
- In case of a no-show without cancellation, 100% of the service value will be charged.
- Changes to reservations are possible depending on availability.
4. Provider’s Liability
- The provider ensures safe and technically sound transportation with suitable vehicles and qualified drivers.
- The provider is not responsible for delays caused by unforeseen circumstances (e.g., traffic accidents, weather conditions, road congestion).
- The provider is not liable for personal belongings left behind in the vehicle.
5. Client’s Responsibility
- The client must provide accurate information when making a reservation.
- The client is responsible for any damage caused to the vehicle due to inappropriate behavior.
- Smoking, alcohol consumption, and use of illegal substances are strictly prohibited during the ride.
6. Data Protection
- The provider processes personal data in accordance with applicable legislation (GDPR, ZVOP-2).
- Data is used solely for the purpose of service execution and will not be shared with third parties without explicit consent.
7. Final Provisions
- Any disputes arising from these terms shall fall under the jurisdiction of the courts of the Republic of Slovenia.
- These Terms and Conditions take effect on the date of their publication on the provider’s website.